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Provisional Blog

Top 6 Communication Mistakes Managers Make with Their Teams

November 28th, 2017

As one of the leading staffing services firms in Spokane, Washington, Provisional knows that just like in any relationship, the key to trust with your team is open communication. However, for many managers, it doesn’t come naturally. As a result, mistakes are made – ones that can impact your employees and your bottom line. What are they and how can you avoid them? Here’s a look at six:

#1: Using the wrong mode of communication.

When you have a controversial or complicated announcement, don’t send around an email. Meet with your team face-to-face. When you do, you’ll be able to immediately answer questions and provide more details– offsetting the rumor mill and any related anxiety that comes with it.

#2: You’re MIA and not regularly communicating.

Rather than connecting with employees regularly throughout the day, your door is closed and you’re MIA. But this sends the message that you’re not available to your employees, which can limit communication. Keep in mind, communication is a two-way street and if employees always see your door closed, then they’re going to be reluctant when it comes to communicating with you, even when issues that need your attention come up.

#3: Not being honest.

There are times when confidentiality is at stake. But lying to your team should be off-limits. If they find out, then it’s going to impact your team’s trust in you in the future, even if you thought you were looking out for their best interest. If there is really something you can’t say, then don’t lie. Simply let your team know you can’t comment right now.

#4: Thinking employees won’t understand.

Business can be complicated, especially when it comes to issued related to projections, financials and reorganizations. But don’t dismiss or underestimate your employees’ intelligence. Rather than assuming they won’t understand and not sharing important information with them, explain it in a way that they will understand. They deserve to know how issues and challenges are going to be impacting them today and in the future.

#5: Making promises you can’t keep.

You want to give your employees raises and promotions. But don’t make promises that you can’t keep – especially when you know the final decision in these areas doesn’t rest with you. Instead, explain to your people how valuable they are and that you will go to bat for them. At the same time, don’t make specific promises as to the outcome.

#6: Not offering enough praise and constructive criticism.

You might think your employees know you value and appreciate them. But unless you say it – often – they won’t. The same applies for offering feedback. Don’t wait until an employee gets so far off track that it’s tough to correct course. Regular and open communication with your team – with plenty of praise and criticism – will ensure you can consistently bring out their best.

Need more help with these and other HR-related issues?

Call the team at Provisional. As one of the leading staffing services firms in Spokane, Washington, we use a consultative approach to provide customized hiring and HR-related solutions to our clients. Just give us a call today to learn more about how we can help you.

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