Provisional Blog

New Manager Tips: Building Trust on Your Team

October 9th, 2018

As a new manager, you have a lot on your plate. You’re trying to get up to speed, get to know your new team, and strategize goals and plans, all while striving to build trust. The good news is that if you invest in the latter, then it will make your job as a whole a lot easier as your team members go above and beyond for you.

Here are some tips from Provisional – one of the top staffing services in Spokane, Washington – to help you get started and build trust among your new staff:

Be ready to learn.

Don’t pretend like you have all the answers. Your new team doesn’t expect you to. What they do want is honesty and authenticity. So instead of feeling like you have to act like you know everything, you can instead take an approach focused on learning. That means asking questions, learning about how work gets done from your employees’ perspectives, and finding out about any key challenges or concerns they’re grappling with.

Be open.

As a new manager, your employees are a little bit suspicious of you. They’re not quite sure how things will be different going forward. That’s why it’s important to be open and honest about your goals and the vision you have for your new team. Don’t let them come to their own conclusions. Instead, keep them informed, especially about key decisions that impact them, and welcome their feedback.

Be generous with praise.

When it comes to recognizing the hard work of your staff, be quick to offer praise and do it publicly. Not only will employees feel good about the work they’re doing, but others will see it and want to follow suit. However, when there’s an issue, never address it openly. Meet with your team members in private instead.

Don’t be a micromanager.

One of the quickest ways to create animosity with your team is to micromanage them and insist you need to know about every decision and step that they take. This sends the message that you don’t trust them. So why would they trust you in return?

Instead, give your staff some autonomy. Tell them what you expect and then step back and let them get to work. If there’s an issue, then get involved to determine the best course to follow. But don’t constantly look over the shoulders of your staff and still expect to build a team that’s engaged and motivated.

Are you a new manager in need of hiring help?

Call the experts at Provisional. Since 1994, we’ve been one of the leading staffing services in Spokane, Washington. We can help you source, screen and hire the top people you need for your team, all while you focus on other priorities. Contact us today to learn more.

Workplace Safety: Why You Need to Review Your Policy

June 26th, 2018

Trips, slips and falls might sound seemingly minor. But, as one of the leading staffing services firms in Spokane, Washington, Provisional knows that accidents and injuries at work are expensive. In fact, OSHA reports that employers pay almost $1 billion per week for direct workers’ compensation costs alone. Direct costs include things like medical expenses and legal services.

The good news is that there are ways to reduce the injuries and accidents in your workplace and their associated expenses. With strict safety practices in place, organizations can cut down on these situations and their related costs by as much as 40%. That’s why it’s so important not only to have protocols implemented, but to review them on a regular basis and modify them when needed.

To help you during the process, a few steps to take include:

Determining any new hazards.

What new hazards or problem spots have been identified since the last time you reviewed your safety program? If you’re not sure, it’s time to do some digging. Walk around your facility and look for any threats to safety or risks. Some specific areas to keep on the lookout for include rugs that are curled up in corners, electrical hazards, obstructions in walkways and faulty machinery. Also talk to your employees and ask about what safety issues they’ve noticed.

Educate your people.

You can’t look over the shoulders of your employees every day to ensure they’re operating in a safe manner. You need to able to trust and rely on them. It’s therefore important they understand the expectations you have for them in terms of safety and what specific safety-related tasks or duties they’re responsible for. On top of that, you should also consider annual refresher courses on safety to talk about the company’s specific rules, why they’re important, and the role employees play in ensuring a safe workplace.

Make sure it’s all in writing.

Beyond communicating expectations and rules to employees, you should also put everything in writing in an up-to-date safety handbook. This offers employees a resource they can reference whenever an issue or question arises. Information in it should include how to communicate workplace hazards, what to do in the case of an emergency, the company fire prevention plan, and the policy on personal protective equipment.

It’s always wise to invest in safety measures at your company. When you do, you’re protecting your people and your business bottom line. But beyond a policy, you need safety-minded employees to ensure your workplace remains as secure as possible. That’s where Provisional can help.

As one of the leading staffing services firms in Spokane, Washington, we know where to look to source smart and careful candidates for a wide variety of positions and fields. Just give us a call today to learn more about how we can help you.

4 Seasonal Staffing Tips for Spokane Companies

May 8th, 2018

Are you about to enter your busy time of year? If so, then you’ve likely been recruiting and hiring seasonal employees to handle the uptick in demand. But once they’re on board, how can you ensure you get the most of them for a summer of productivity and success? Here are 4 tips from Provisional – one of the leading staffing services firms in Spokane, Washington – to help you:

Tip #1: Treat them like employees.
Even though they’re seasonal, temporary workers want to be treated like part of the team. When they’re welcomed and engaged, they’ll be more loyal to your company and work harder for it.

So make sure you extend invitations to your seasonal staff, not just your full-time people. Include them in meetings and other activities, so they become an integrated part of the team. Also, don’t give them the shifts or hours no one else wants, cutting a clear line between seasonal and full-time staff. Rather, respect them, recognize them, and treat them like you would any employee. They’ll be happier and more productive as a result.

Tip #2: Don’t skip out on training them.
You might need your seasonal staff members up and running quickly. But that doesn’t mean you should skimp out on training them.

In fact, when you invest some time and effort into the training and onboarding process, you’re going to get a stronger seasonal workforce. If you don’t, however, seasonal workers could slow the rest of your team down, not to mention impact customer retention due to mistakes. Teaching them a little now can help you avoid major headaches down the line.

Tip #3: Be clear about goals and expectations.
One of the main reasons seasonal employees fail on the job is due to unclear expectations. Don’t let that happen to you. Instead, talk to each employee about their goals, what you expect from them and when. Also discuss logistics, such as hours, shifts, pay and any other details they need to know about.

Tip #4: Communicate often with them.
You want to ensure seasonal employees are on track and that you uncover any issues with work quality quickly, rather than when a problem escalates. That’s why it’s important to communicate regularly with your workers.

Ask them if they have questions and let them know your door is always open if any issues come up. Help them to feel comfortable coming to you or other experienced co-workers to ensure the job gets done right. You can even pair them with a buddy or mentor so they have a dedicated go-to person to turn to for guidance and support.

Seasonal employees can offer a host of benefits. But they can also be a challenge to manage without the right approach. Simply follow the tips above, or give Provisional a call if you’d like professional help with the process. As one of the leading staffing services firms in Spokane, Washington, we are your local source for high-quality, hard-working seasonal workers. Just give us a call today to learn more about how we can help you.

Tough Call: How to Decide Between Two Employees for a Promotion

January 9th, 2018

You have a position to fill and are looking at two internal candidates to promote. Both are equally strong, but in different areas. You’ve mulled this for days and there’s no clear-cut winner. How can you decide which one is best to promote? Here are a few tips from Provisional – one of the leading staffing services firms in Spokane, Washington – to help you:

Ask what’s most important for the position.

Is it great presentation skills? A detail-oriented number cruncher? Someone who can go out and secure new business? Your needs will depend on the specific position and only you can define your top one. But once you’re able to define what it is, you’ll be able to see which candidate is strongest in that area.

Give them an assignment.

Another path to go down when you’re weighing two strong internal candidates is to give them both a small assignment to complete. Offer each one clear instructions and a timeline for completion, then sit back and wait for their work to come in. Oftentimes, you will have a better sense of who can deliver higher quality work within the define timeframe.

Evaluate future potential.

You’re hiring for a particular position now. But is there one candidate who you can see advancing even further and making an even bigger contribution to the team? If there is, then they have more growth potential and can therefore offer you a bigger return on your investment in them. So think through who you can see really growing with the organization.

Follow up with the second choice.

Once you do make a decision and offer a promotion to an employee, make sure you immediately follow up with the individual who didn’t get the job. Have a private meeting with him or her and explain the reasons behind your decision. Also, discuss development plan that can help them obtain the skills or experience they need to get promoted in the future.

It’s vitally important that you handle this situation sensitively since your employee will likely be disappointed. You don’t want them to jump ship as a result of the news, so work with them to help them achieve their future career goals.

Don’t have employees you can promote internally? Looking for external candidates to fill an important role?

Provisional can help. As one of the leading staffing services firms in Spokane, Washington, we know where to look to source the best candidates for a wide variety of positions and fields. Just give us a call today to learn more about how we can help you.

4 Interview Essentials for Employers

May 23rd, 2017

Whether you’ve been hiring for years, or are interviewing your first candidate, the secret to success in an interview is asking the right questions. Ask great ones and you can expect to get behind the candidate mask and find the information you need to make a smart hiring decision. To help you in the process, here are a few tips to keep in mind during the process:

Identify a framework.

What are you hoping to learn from the interview? What key areas are most important? How will you evaluate skills? What about personality and cultural fit? Once you know what you’re trying to get out of the interview, you can plan for the types of questions that you should be asking during it.

Develop a list of questions.

The final questions you do ask are up to you. But some key ones to consider include:

  • Tell me about yourself. This is a good ice breaker. It can also give you some insight into what’s important to the candidate by what they talk about first.
  • What accomplishment are you most proud of? This will demonstrate their proven track record, but also give you an indicator of whether or not the candidate is a collaborator, problem solver, and focused on high quality.
  • What interests you most about working for us? Asking this question helps you evaluate how much research the candidate has done. It also can serve as a warning sign if it becomes clear they know little or nothing about your company.

Set the tone.

Be engaged, positive and curious during the interview process. Don’t answer your phone or check your email while you’re talking to candidate. Your attitude toward them will set the tone for the entire hiring process. And if they have a good experience with you, they’ll be far more likely to open up.

Listen to the questions they ask.

Don’t focus entirely on your questions. Make sure you listen carefully to the questions they ask too. This is important because it a) demonstrates their preparedness (or lack of); b) gives you some insight into what’s important to them based on the types of questions they’re asking; and c) showcases their level of insight and knowledge about your company and the industry.

Don’t have the time or resources for hiring and interviewing?

Leave it to the experts at Provisional. As one of the leading staffing services firms in Spokane, Washington, we know where to look to source the best candidates for a wide variety of positions and fields. Just give us a call today to learn more about how we can help you.

Onboarding New Hires? Follow This Checklist

April 11th, 2017

How would you like to impress new employees and retain them longer? As one of the leading staffing services firms in Spokane, Washington, Provisional knows you can when you onboard them properly. In fact, according to the Society for Human Resource Management, new employees who attended a well-structured onboarding orientation program were 69% more likely to remain at a company up to three years.

So what does a strong onboarding orientation program entail? Consider the following checklist:

  • Send out an email to your other employees before the new hire’s first day announcing they’re joining the company and their position. Encourage employees to welcome them in their first days and weeks on the job.
  • If your building has extensive security, make sure your new employee is able to gain access to park and enter the building.
  • Set up their desk before they arrive. That means making sure their computer is up and running and they have the right credentials to log into your system. It also means stocking their desk with some basic office supplies, as well as ensuring the phone is hooked up and working.
  • Don’t just wing it on a new hire’s first day. Have a schedule and a plan in place. While it can certainly be flexible if something comes up, it will give the day more structure and purpose. Make sure you include time for your new hire to fill out HR paperwork.
  • If needed, get business cards printed so they can be ready and waiting on your new employee’s first day.
  • Provide a tour of your building and also introduce your new hire around. Make sure they meet those they will be working directly with, as well as key players outside the department.
  • Schedule a welcome lunch with the department team so your new hire can get acquainted with new co-workers on a more personal basis.
  • Assign them with a buddy they can turn to for questions and advice during those early weeks on the job.
  • Spend some time with your new hire making sure they understand your expectations for the role and what success looks like in it.
  • Schedule new hire orientation and make sure your new employee gets a copy of the handbook. Also, review the company’s history and any important policies they need to be aware of.
  • Make sure to set up any training sessions if there is certain equipment or software programs your new hire needs to learn to use.
  • Check in on a regular basis to ensure your new team member is comfortable and understands what they’re doing. Encourage them to come to you with questions or concerns.

Sometimes a new hire doesn’t work out. But by taking the steps above, you can ensure your newest employee feels welcomed and engaged from the start – and is more likely to stay and make a positive contribution in the future.

Need more help recruiting and onboarding new employees?

Call the experts at Provisional. As one of the leading staffing services firms in Spokane, Washington, we use a consultative approach to provide customized recruiting and training solutions to our clients. Just give us a call today to learn more about how we can help you.

Set Up a Winter Weather Plan for Employees…Before a Big Storm Hits

November 15th, 2016

We live in the Northwest – and are therefore no stranger to bad winter weather. And when a big storm really hits, it can be more than just an annoyance for companies…it can be dangerous for employees. So how can you plan ahead so all your workers are safe, but productivity doesn’t take a hit during bad winter weather? Here are 5 tips to help you:

Tip #1: Create a deadline.

Let your employees know when they can expect to hear whether or not to come into work. For instance, will it be by 6 a.m.? Or before each shift? If you reach the deadline and you still aren’t sure what to do because of uncertain weather conditions, announce a two-hour delay.

Tip #2: Decide how to notify employees.

Will you send an email, notify them by text, or call each one individually? Or will you set up a log in page for employees on your website where you notify them? How you communicate with your team is up to you, just make sure everyone knows where to look.

Tip #3: Make it easy to telecommute.

Many employees can turn a snow day into a productive work day if they can telecommute from home. You just have to ensure they’re set up to do so before hand. So be aware of any incoming storms and let employees know when they should bring their laptops with them at the end of the day or plan to work from home.

Tip #4: Be flexible.

When it comes to bad weather, it’s important to be understanding and flexible with your employees. For instance, for those with children who have to deal with school closings, let them know they can work from home, or make up the work over the weekend. Be flexible and give options so employees don’t feel like they’re being punished for bad weather – which is out of their control.

Tip #5: Know the law surrounding snow days.

If an employee gets stranded at home due to bad weather, but your company is still open, you can dock their pay according to the U.S. Labor Department. That doesn’t mean you should; however, it is an option. But, if your office is closed due to bad weather, then you cannot deduct anything from their paycheck. You may be allowed to require them to use a vacation or sick day instead. So before you set a rule about this issue, check with your lawyer.

Need more help handling these and other HR-related issues? Call the employment experts at Provisional. As one of the leading staffing services firms in Spokane, Washington, we use a consultative approach to learn about our customers staffing and HR needs and then develop a strategic plan to help them overcome challenges and roadblocks to success. Just give us a call today to learn more.

Do your Employees Need Training? Here’s How to Find Out

January 19th, 2016

It’s the start of a new year – and with it comes new strategies and goals for your company. But in order for your people to bring these plans to fruition, they may need some additional training and support. But as one of the leading staffing services firms in Spokane, Washington, Provisional knows that’s a tall order. So where do you begin? Below are some areas that are most often problem spots for employees, along with questions to ask to help you identify training needs and skill gaps:

Customer service: Has there been a recent increase in customer issues or complaints? Are there any patterns or trends that are emerging, like being customers being kept on hold for too long? How can you use training to overcome such issues and improve the customer service experience at your company?

Employee performance: Take a look at the performance of each department within your company. Is there a particular one that’s underperforming? Talk to the manager and try to get to the root of the problem. Is it due to understaffing, a lack of other resources, or unforeseen challenges? How can employee training help get that department back on track?

Company restructuring or changes: Has your company recently restructured, or undergone significant change? If it has, your employees may need some additional support in order to keep up. For instance, are there new technologies they need to know, products and services you’re offering, or issues that are coming down the pike? If so, then your team needs to be brought up to speed on them and properly trained to help them handle each one.

Growing pains: Has your company recently experienced a major growth spurt? Is your company having issues finding its footing in this “new normal”? Why is that? Could employee training help to better manage company growth and the issues that have come along with it? Also, are there gaps in skills due to your company’s recent growth? Can you shore up these gaps through employee training, or do you need to recruit and hire additional employees to solve the problem.

Knowledge transfer: Are there mission critical functions handled by one person in your company? If so, this could put your company at serious risk should that person leave. Going forward, think about how you can use mentoring and job shadowing, along with technology and documenting processes to protect your company.

Workplace injuries: Did your company experience any accidents in the workplace last year? What caused the situation and how can you avoid similar ones going forward? What part does employee training play in the process?

Do you need additional HR and staffing help for your company? Call the experts at Provisional. As one of the leading staffing services firms in Spokane, Washington, we use a consultative approach to provide customized staffing solutions to our clients. Just give us a call today to learn more about how we can help you.

Tips for Using Social Media to Recruit Great Candidates

December 15th, 2015

As one of the leading staffing services firms in Spokane, Washington, Provisional knows in today’s day and age, social media is an important tool in shaping your employer brand. What messages are you sending to candidates? If you don’t know – or you’re unsure where to begin – here are a few tips to help you use the power of social media to recruit great candidates:

Discuss industry news.

As a company, you want to position yourself as an expert in the industry so you can attract the best talent. One way to do that is to regularly share industry news and then post your take and insights on it. Don’t simply post press releases; instead, discuss pertinent news and information and offer the company’s perspective and thoughts on it.

Offer how-to tips.

Don’t hoard information; share it instead. For instance, give candidates information on how to get hired at your company. Talk about what hiring managers look for in great candidates and the types of people you have working for the company. Not only will this information help candidates determine whether your company is a good fit for them, but it will also help you attract strong candidates.

Ask questions.

Don’t dominate the conversation on social media. Instead post questions and invite people to start a conversation. For example, ask candidates what the #1 detail is they’d like to know about working at your company. Once you’ve collected some questions, post a blog or put together a video featuring employees discussing that information.

Share job openings.

Your social media profile shouldn’t just be a list of job openings at your company. However, when you are looking to hire, it certainly should be promoted via social media. When you post an opening, be sure to go beyond the tasks and responsibilities and talk about why a candidate should want to work for your company.

Leverage your employees.

Your people can be your biggest brand advocated on social media. Invite them to author blog posts or post videos talking about what they like best about the company and what they’ve learned since joining the organization.

Tell stories.

People don’t want facts and stats. They want to hear stories. So if, for instance, your company is involved in the local community, share stories about the difference you’ve made. Post pictures and interesting information about the work you and your employees have done within the community.

The bottom line? The better job you do of creating a strong employer brand on social media, the stronger chance you have of attracting the best people. While it certainly takes an investment of time and effort, it’s well worth it in the long run.

Do you need help recruiting great candidates for your company? Call Provisional. As one of the leading staffing services firms in Spokane, Washington, we know where to look to source the best candidates for a wide variety of positions and fields. Just give us a call today to learn more about how we can help you.

Finding the Right Talent for Your Virtual Team

August 4th, 2015

As one of the leading staffing services firms in Spokane, Washington, Provisional knows that having a work environment in which employees can telecommute gives you a huge advantage over other companies that don’t offer one. That said, there are certain types of people – and positions – that are cut out for working virtually…and those that simply aren’t. If you have a virtual team in place that you need to hire for, how can you tell the difference? Here are 5 traits of those who work most successfully on a virtual team:

Trait #1: Good Communicators

The foundation of a strong virtual team is good communication. That’s why those who are naturally good communicators tend to perform better on a virtual team. They have an innate ability to collaborate, share progress and goals, and stay connected vs. those who are weaker in the communication department.

Beyond basic communication skills, it’s also important to hire those who are good writers, even if that’s not part of the job. Considering that much of their communications will be via email, those who can write clear, succinct emails will perform much better on the team.

Trait #2: Flexible & Independent

Employees who need a lot of structure, fixed schedules and hand holding won’t perform well on a virtual team. Instead, look for those who have a proven track record of being able to work independently and handle challenges without going into panic mode.

Trait #3: Focused

Employees who are hard to keep motivated and easily distracted shouldn’t be a part of a virtual team. They simply won’t get anything done. Rather, look for those people who are highly focused, driven, self reliant and who takes initiative. These are the employees who can get the job done whether they’re in the office or off-site.

Trait #4: Organized

Employees who work well as part of a virtual team need to be organized in order to be effective. On the other hand, those who need a lot of external reinforcement aren’t going to perform well virtually.

Trait #5: Willing to Take & Offer Feedback

An employee who’s touchy and doesn’t take criticism well will be difficult to manage remotely. On the flip side, someone who welcomes input and puts it to good use will be far more effective in a virtual environment.

Do you need more help hiring for your virtual team? Call the experts at Provisional. As one of the leading staffing services firms in Spokane, Washington, we use a consultative approach to provide customized staffing solutions to our clients, whether for virtual teams or on-site staff. Just give us a call today to learn more about how we can help you.