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Office 

Customer Service


Call Center Manager
Call Center Manager duties include hiring, training and managing members of the customer service department or call center. Also, reesolving escalated or difficult issues regarding client complaints and other matters; and working closely with managers in other departments, such as sales, on updating policies and procedures for client service.
Customer Service Lead
Customer Service Lead duties include receiving and placing telephone calls; maintaining solid customer relationships by handling their questions and concerns with speed and professionalism; performing data entry and using software programs.  Also may require research skills to troubleshoot customer problems.  Excellent communication abilities and proven alphanumeric data entry skills are essential.
Customer Service Representative
Customer Service Representative duties include those described for customer service/call center representative but require stronger work experience for each function. Additional duties may include proactive communication with customers and clients via telephone, e-mail or regular mail; managing database records,;drafting status reports on customer service issues; and supervising staff.
Inside Sales Representative
Inside Sales Representative duties include working with sales team and implementing sales goals through effective communition and sales techniques. Also, perfoming most sales duties via phone, email and internet.  Proficient in all Microsoft Office Suite software, and has minimum one plus years experience with direct inside sales.

 

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