Provisional Blog

4 Scary Phone Interview Mistakes Companies Make

October 29th, 2019

Phone interviews are a great way to get to know candidates without investing a lot of time into the process. You should walk away from one with a clearer sense as to whether a particular individual is a good fit for the job. If, however, you make some of the following common mistakes, you won’t get the most of the opportunity and instead could wind up regretting your hiring decision. Here’s a look at 4 to avoid:

Mistake #1: Lack of preparation.

Just because this is a phone interview, not an in-person one, doesn’t mean you can or should wing it. This will get you in trouble because you won’t ask the most insightful questions or be able to thoroughly assess each candidate. It’s therefore important to take some time before the screening to identify the exact traits and qualifications you’re looking for, as well as learning as much as you can about each applicant.

Mistake #2: Conducting it in a place that’s too noisy.

If your desk is in the middle of an open office environment or you work in a warehouse environment, then it’s going to be tough to concentrate on what a candidate is saying to you. You’ll have a hard time focusing and could potentially miss out on some red flags or important points. Instead, make sure you’re in a quiet place where you can offer 100% of your attention.

Mistake #3: Checking your phone or answering texts.

Get rid of any distractions during a phone interview. This means ignoring calls and texts, and fighting the urge to check Facebook while you’re on the call. Hiring a new employee is a critical decision and you want to ensure you give every candidate your complete focus.

Mistake #4: Talking too much or not enough.

Keep in mind that a phone interview is a conversation. You shouldn’t be doing all the talking; nor should you expect the candidate to keep the conversation going. Instead, it should be more balanced with both you and the candidate talking in approximately equal amounts. You should be giving the candidate a good deal of background information about the job, while also carefully listening to the interview question responses.

Another topic to be sure to cover in the phone interview is next steps. Make sure you inform the candidate about what to expect and when, so there aren’t any surprises.

Don’t have the time or resources to devote to hiring?

Turn to the team who does: Provisional. As one of Spokane, WA’s leading staffing agencies, we can handle the process – start to finish – so you get the exact right people you need.